Decagon AI is a San Francisco-based startup that provides AI-powered customer support agents for enterprises.

How it works

Decagon's AI agents use machine learning and natural language processing (NLP) to understand customer inquiries, predict needs, and provide personalized solutions. They can integrate with various communication channels, such as email, chat, and social media.

Features

Decagon's AI agents can automate repetitive tasks, process refunds, postpone shipments, and more. They can also analyze trends, write new knowledge base articles, and improve their performance over time based on customer feedback.

Benefits

Decagon's AI agents can help customer support teams become more strategic by freeing them up from repetitive tasks. They can also help businesses save money by handling a large volume of tickets.

Customers

Some of Decagon's customers include Notion, Bilt, Rippling, Substack, Duolingo, Eventbrite, and Curology.